Posted 13 August, 2026
Agentic Commerce Senior Manager- Consumer Goods and Retail
London, United Kingdom
Full Time
Role- Agentic Commerce Senior Manager
Location- London
Level- Senior Manager
Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, our Agentic Commerce practice helps organisations design, build, and scale modern digital commerce ecosystems - embedding Generative AI and Agentic AI into commerce to enable real-time personalisation, autonomous merchandising, and intelligent customer engagement at scale.
As customer journeys evolve beyond traditional websites and apps toward AI-mediated discovery, conversational interfaces, and intelligent agents, Consumer Goods and Retail clients face a structural reset - of how products are found, how brands maintain relevance, and how transactions are completed. The organisations that move first to become AI-ready will shape how agents learn, recommend, and transact on behalf of consumers.
About the role
We are seeking a Senior Manager to lead the delivery and growth of agentic commerce transformation programmes for Consumer Goods and Retail clients. This role sits at the intersection of industry expertise, digital commerce strategy, and emerging AI capability - and is responsible for both translating strategic vision into actionable programmes and for building the client relationships and commercial pipeline that sustain and grow our practice.
You bring deep experience in Consumer Goods and / or Retail, a strong track record of leading complex digital transformation programmes, and the commercial instincts to identify, shape, and close new opportunities. You are equally at home building a relationship with a CMO, shaping a compelling proposal, and overseeing delivery with a multi-disciplinary team - and you hold yourself accountable for both the quality of what we deliver and the growth of the accounts you lead.
Key Responsibilities
Location- London
Level- Senior Manager
Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, our Agentic Commerce practice helps organisations design, build, and scale modern digital commerce ecosystems - embedding Generative AI and Agentic AI into commerce to enable real-time personalisation, autonomous merchandising, and intelligent customer engagement at scale.
As customer journeys evolve beyond traditional websites and apps toward AI-mediated discovery, conversational interfaces, and intelligent agents, Consumer Goods and Retail clients face a structural reset - of how products are found, how brands maintain relevance, and how transactions are completed. The organisations that move first to become AI-ready will shape how agents learn, recommend, and transact on behalf of consumers.
About the role
We are seeking a Senior Manager to lead the delivery and growth of agentic commerce transformation programmes for Consumer Goods and Retail clients. This role sits at the intersection of industry expertise, digital commerce strategy, and emerging AI capability - and is responsible for both translating strategic vision into actionable programmes and for building the client relationships and commercial pipeline that sustain and grow our practice.
You bring deep experience in Consumer Goods and / or Retail, a strong track record of leading complex digital transformation programmes, and the commercial instincts to identify, shape, and close new opportunities. You are equally at home building a relationship with a CMO, shaping a compelling proposal, and overseeing delivery with a multi-disciplinary team - and you hold yourself accountable for both the quality of what we deliver and the growth of the accounts you lead.
Key Responsibilities
- Leading the delivery of major agentic commerce and digital transformation programmes for Consumer Goods and Retail clients - owning the end-to-end programme across strategy, architecture, and delivery workstreams, and holding accountability for outcomes, pace, and client satisfaction
- Serving as the senior client relationship owner on key accounts - building deep, trusted relationships with C-suite and senior stakeholders across marketing, commerce, technology, and commercial functions, and maintaining visibility and influence across the account between engagements
- Identifying, shaping, and closing new commercial opportunities - proactively spotting where Accenture Song can add value, developing compelling propositions in response to client challenges, and leading the commercial process from opportunity qualification through to contract
- Contributing to the growth of the Consumer Goods and Retail portfolio - working with account and practice leadership to develop account plans, build pipeline, and bring the right combination of Song capabilities to bear on client priorities
- Translating strategic client objectives into executable programme structures, delivery roadmaps, and technology architectures - bridging the gap between business ambition and what can realistically be built and deployed
- Leading the design and implementation of agentic commerce strategies for CGS and Retail clients - including how products are structured, surfaced, and transacted across AI-mediated discovery channels, conversational interfaces, LLM-powered platforms, and partner ecosystems
- Defining how clients' product, pricing, availability, and content data must be architected to be machine-readable and AI-ready - ensuring brands remain visible and accurately represented as LLMs become primary drivers of product discovery and recommendation
- Overseeing platform and ecosystem strategy - including how commerce platforms connect with partner ecosystems, marketplaces, retail media networks, and agentic AI environments - and leading the integration approaches that make this scalable
- Leading multi-disciplinary teams across strategy, technology, experience, and analytics - creating clarity of role and accountability, and building the conditions for high performance across complex, multi-workstream programmes
- Driving the evolution of Accenture Song's Consumer Goods and Retail agentic commerce capability - including shaping points of view, contributing to client-ready assets and proposals, and representing Accenture's perspective externally with clients and at industry forums
- Growing and developing the talent in your team - providing coaching, creating stretch opportunities, and modelling the consulting craft and commercial judgement that the practice needs to scale
